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# GDPR Compliance - Build Estimate Limited

## Data Protection and Privacy Policy

**Last Updated:** May 30, 2025

Build Estimate Limited is committed to protecting your personal data and respecting your privacy rights. This GDPR compliance page explains how we collect, use, store, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and UK data protection laws.

## Company Information

**Data Controller:**

Build Estimate Limited

Kings Court, 33 Kings St

Blackburn, BB2 2DH

United Kingdom

Phone: 07488284567

Website: www.build-estimate.co.uk

## What Personal Data We Collect

We may collect and process the following types of personal data:

### Contact Information

- Name and job title

- Company name and address

- Email address

- Phone number

- Postal address

### Project Information

- Property details for estimates

- Project specifications and requirements

- Construction plans and documents

- Financial information related to estimates

### Website Usage Data

- IP address

- Browser type and version

- Pages visited and time spent

- Cookies and similar tracking technologies

- Geographic location (general)

### Communication Records

- Email correspondence

- Phone call records

- Meeting notes and consultation records

- Customer support interactions

## Legal Basis for Processing

We process your personal data under the following legal bases:

- **Contract Performance:** To provide construction estimates, quantity surveying services, and fulfill our contractual obligations

- **Legitimate Interest:** To improve our services, conduct business communications, and maintain customer relationships

- **Consent:** For marketing communications and website analytics (where required)

- **Legal Obligation:** To comply with accounting, tax, and regulatory requirements

## How We Use Your Personal Data

We use your personal data for the following purposes:

### Service Delivery

- Providing construction estimates and quantity surveying services

- Project consultation and advice

- Tender preparation and documentation

- Cost analysis and budgeting

- Contract administration

- Snagging survey services and inspections

### Business Operations

- Customer relationship management

- Invoice generation and payment processing

- Quality assurance and service improvement

- Internal record keeping

### Marketing and Communications

- Responding to inquiries and providing quotes

- Sending service updates and relevant industry information

- Social media engagement (LinkedIn, Facebook, Instagram)

- Website optimization and analytics

- Free initial consultations and meetings

## Data Sharing and Third Parties

We may share your personal data with:

### Service Providers

- Cloud storage providers (Microsoft, Google)

- Email service providers

- Website hosting and analytics providers

- Payment processing services

- reCAPTCHA and security services

### Professional Partners

- Freelance quantity surveyors working on your projects

- RICS building surveyors (planned expansion)

- Other construction professionals as required for project delivery

### Legal Requirements

- Regulatory authorities when legally required

- Professional bodies (CIOB, RPSA, RICS)

- Courts or law enforcement when compelled by law

We ensure all third parties are bound by appropriate data protection agreements and process your data only as instructed.

## Data Retention

We retain your personal data for the following periods:

- **Active Client Records:** Duration of business relationship plus 7 years

- **Project Documentation:** 12 years (construction industry standard)

- **Financial Records:** 7 years (tax and accounting requirements)

- **Marketing Communications:** Until you unsubscribe or withdraw consent

- **Website Analytics:** 26 months maximum

- **Snagging Survey Reports:** 7 years for warranty and compliance purposes

## Your Rights Under GDPR

You have the following rights regarding your personal data:

### Right of Access

Request a copy of the personal data we hold about you

### Right to Rectification

Request correction of inaccurate or incomplete personal data

### Right to Erasure

Request deletion of your personal data (subject to legal obligations)

### Right to Restrict Processing

Request limitation of how we process your personal data

### Right to Data Portability

Request transfer of your data to another service provider

### Right to Object

Object to processing based on legitimate interests or for marketing purposes

### Right to Withdraw Consent

Withdraw consent for processing where consent is the legal basis

## Exercising Your Rights

To exercise any of your rights, please contact us:

**Email:** info@build-estimate.co.uk

**Phone:** 07488284567

**Post:** Build Estimate Limited, Kings Court, 33 Kings St, Blackburn, BB2 2DH, United Kingdom

We will respond to your request within one month of receipt.

## Cookies and Website Analytics

Our website uses cookies and similar technologies to:

- Analyze website traffic and user behavior

- Optimize user experience

- Provide social media integration

- Enable website functionality

- Protect against spam and abuse through reCAPTCHA

You can manage cookie preferences through your browser settings. Our website provides options to accept or decline cookies. For detailed information about our cookie usage, please refer to our Cookie Policy.

We use Google Analytics to understand website performance and user engagement. This data is anonymized and used solely for improving our services.

## Data Security

We implement appropriate technical and organizational measures to protect your personal data:

### Technical Measures

- Encryption of data in transit and at rest

- Secure cloud storage solutions

- Regular software updates and security patches

- Access controls and authentication systems

- reCAPTCHA protection against automated threats

### Organizational Measures

- Staff training on data protection

- Data protection policies and procedures

- Regular security assessments

- Incident response procedures

## International Data Transfers

Some of our service providers may be located outside the UK/EEA. We ensure appropriate safeguards are in place for any international data transfers, including:

- Adequacy decisions by the UK Information Commissioner's Office

- Standard Contractual Clauses

- Binding Corporate Rules where applicable

## Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

- Notify the Information Commissioner's Office within 72 hours

- Inform affected individuals without undue delay

- Take immediate steps to contain and remedy the breach

- Conduct a thorough investigation and implement preventive measures

## Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child, we will take steps to delete such information.

## Service-Specific Data Processing

### Snagging Survey Services

For our snagging survey services, we collect and process:

- Property details and access information

- Photographic evidence of defects and issues

- Detailed inspection reports

- Follow-up inspection data

- Property owner and developer contact information

Reports are typically delivered within 48 hours and retained for warranty and compliance purposes.

### Online Order Placement

As we implement online order placement functionality, we will collect:

- Service selection and specifications

- Payment information (processed securely through third-party providers)

- Delivery preferences and timelines

- Customer account information for returning clients

## Updates to This Policy

We may update this GDPR compliance page from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

- Posting the updated policy on our website

- Sending email notifications to active clients

- Updating the "Last Updated" date at the top of this page

## Contact Information

For any questions about this GDPR compliance page or our data protection practices, please contact:

**Build Estimate Limited**

Data Protection Officer

Kings Court, 33 Kings St

Blackburn, BB2 2DH

United Kingdom

Phone: 07488284567

Email: info@build-estimate.co.uk

Website: www.build-estimate.co.uk

## Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the supervisory authority:

**Information Commissioner's Office (ICO)**

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

Phone: 0303 123 1113

Website: www.ico.org.uk

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